Showing posts with label CLIC. Show all posts
Showing posts with label CLIC. Show all posts

Wednesday, 30 April 2014

Library Camp Wales 2014 in Cardiff

After months of planning the day of the first ever Library Camp Wales dawned bright (although sadly not sunny!). If you've never heard of a Library Camp before, it is an 'un-conference', a free, participant driven event. The idea is that instead of booking speakers and presentations, the attendees pitch ideas on the day and contribute to the discussions.

After setting up in our fabulous venue, the Glamorgan Building in Cathays Park, our Library Campers started arriving and got stuck in to playing Human Bingo.


Some of the Library Camp Wales team manning the reception area

After the sessions were pitched and the timetable for the day was arranged the day got under way.


I didn't get to take part in many sessions as I was wandering about making sure everyone had all they needed, but I did get to facilitate the Speed Networking event, which was very noisy!

Speed Networking in action

Lunch involved a lot of food (Library Campers were very generous with their contributions) and we also had our very own customized cupcakes.


In the afternoon I got to attend a session on library skills and qualifications (which I'll blog about separately). Before I knew it, it was time for the wrap up and awarding the prizes for the badge competition, Human Bingo prize draw, and cake competition.

Winner of the Cake Competition!

We rounded the day off in Buffalo, enjoying 2 for 1 cocktails!
A card catalogue in Buffalo Bar, photo courtesy of @karen_gibbins

Check out a Storify of the day here.

Wednesday, 10 October 2012

Library meet up in Cardiff

CLIC (Cardiff Libraries in Co-operation) is organising a meet up for library staff in the South Wales area. The meet up is open to anyone working in libraries in Cardiff and the surrounding area, or anyone from nearby who fancies socialising with fellow library staff.


It will take place in the upstairs section of Barocco in Cardiff city centre from 5.30pm-9.30pm on Wednesday 24th October. Parking is available not too far from the bar (click the link to see a map of nearby car parks), and as we discovered last time we went there, Barocco does a two-for-one deal on cocktails!


It's a chance for us to get together and mix with others from different library sectors in an informal setting. If you fancy coming along, but want more information you can contact me via this blog or my Twitter account @KrisWJ

Hope to see you there!

Thursday, 12 July 2012

Cardiff CLIC/CPD23 meet up

CLIC is organising a meet up for library staff in the South Wales area. If you are taking part in the CPD23 course, then it can count as your 'thing 7', but it is open to everyone regardless of whether you are taking part.

The meet up will be held in the yurt at Milgi on City Road in Cardiff from 6.00 till roughly 9.00pm on Tuesday the 24th July. City Road is only a few minutes walk from Cardiff city centre, and the no. 38 & 39 buses stop right outside (parking in the area is not great though!).


The yurt is right at the back of Milgi, if you haven't been before you need to walk right through the length of the bar and out towards the beer garden.
So if you work in libraries and live near enough to get to Cardiff, then please come down, we would love to see you!

Wednesday, 20 June 2012

Things 6 & 7 - real-life & virtual networks

I’m cheating and combining two things this week, but I feel it’s justified because lately many of my online connections have developed into real-life ones, and much of my real-life connections are supplemented by my online presence.

When I took part in CPD23 last year I was only just starting to get involved with professional bodies (formal and informal) and I was often a rather passive participant. With the impetus of CPD23 behind me I am becoming more proactive, and I do feel it has been beneficial, not just in terms of what I have learnt and the professional development opportunities it’s created, but just in terms of boosting my confidence. It can be a little intimidating as a (relative) newbie to the profession, but it’s surprisingly easy to get involved, and once you are you wonder why you didn’t do it sooner!

The list of organisations you can become a part of on the CPD23 blog is really impressive, I thought I’d just add a little about my own experiences of some of them.

Online Networks
LinkedIn – last year I set up my account, but didn’t really do anything with it. I’ve been planning on updating it ever since, it’s still not happened!
LISNPN – I joined a while ago, and have been on a few of the meet ups (see my post on the latest one here). I think of LISNPN as a really great springboard to help you get acquainted with your fellow library folk. The resources section is full of useful information, from LIS course reviews, to guides to making presentations, and interviews tips. They also post job vacancies on the site, and share them via their Twitter account, @LISNPN.
Pinterest – I’ve just joined and so far I’ve not done much with it, but I’m looking forward to catching the ‘pinning bug’

Real-life networks
CILIP – I joined a year ago, and so far I’m finding it is worth it. I attended the CILIP New Professionals Day this year, which was really great and I’ve taken part in some CIG online forum discussions (little bit intimidating) and I’ve just heard that the Rare Books Group is planning on running some events in Wales (hooray!). I’m also heading up to the CDG/New Professional conference this July, as (along with Karen Pierce) I will be doing one of the presentations (scary!).
SLA (Special Libraries Association) – the SLA has a Museums group, so it was an obvious choice to join. I’m looking forward to exploring more of what my membership will offer; I’ve heard good things about them.
ARLIS – Although I use our institutional membership, rather than have a personal one, I still try to get involved; the email lists are great for keeping up to date with what’s happening in the art libraries world. I just wish I could make it to the regular visits they hold, which are too far away for me, they always look amazing.
MLAG (Museum Librarians and Archivists Group) – they used to be the London Museum Librarians and Archivists Group, but have since opened up their membership UK wide. It’s free to join, and is open to anyone working in museum libraries or archives. It can be difficult to make connections with other museum librarians (we are a rare breed!), so it’s great to find an organisation dedicated to it.

But, probably the organisation I get the most out of is CLIC (Cardiff Libraries in Co-operation), who provide free training and events for anyone working in libraries in Cardiff and the surrounding area (I blogged about the most recent event here). CLIC was set up in 2005 with the help of CyMAL ( Museums, Archives and Libraries Wales) and is free to join. I’m currently a member of the Web Development Team and at the beginning of this year I also joined the Staff Development Group.

This year CLIC has decided to try and organise regular meet ups for people doing CPD23, we held our most recent one in May. So, if you live near Cardiff, or just fancy a visit, then let me know and I’ll make sure you get added to the invite list for the next one!

Saturday, 16 June 2012

CLIC Marketing event

CLIC (Cardiff Libraries in Co-operation) held a free training event for staff on the 29th May at the University of Glamorgan's ATRiuM building. This was my first event as a member of the Staff Development Group, and I had the added responsibility of looking after the @CLICLibraries Twitter account during the event and tweeting using the #clicmarketing hashtag.

We had three presentations, but kept to a very loose timetable. Previous CLIC training sessions tried to pack a lot in to the half-day, but this one had a much more relaxed feel to it and I think most people preferred that format.

The first presentation was from Alice Percival and Helen Staffer 'Marketing Champions' at Cardiff University, who are responsible for;
  • co-ordination of library marketing projects
  • sharing of good practice and ideas
  • providing advice & guidance
  • liaising with the communications team & communication working group
  • managing the marketing fund

Alice and Helen described some of the recent marketing activities they had been involved in, such as the Love your Libraries Day. Aspects included sticking up Post-it notes, offering sweets to patrons and running competitions.
 
@ButeLibrary ran a Twitter draw, students retweeted a message and names are drawn randomly from a hat. Prizes were mugs with a picture of Bute Library on them.

Photo courtesy of @ButeLibrary
The Love your Libraries Day generated so much positive feedback that it was a real morale booster for staff, and they found that they didn't lose their professionalism by engaging in 'fun' activities.

They explained that students using the different libraries (Cardiff University has 14 of them) often behave in different ways, so they try to combine central themes with the freedom to tailor events to individual sites, rather than a 'one size fits all' approach.

Alice and Helen rounded off their presentation by pointing out how valuable the marketing strategies were as 'ensuring wide knowledge of their services is a crucial precursor to measuring impact'.

The second presentation was from Nicola Richards at Cardiff Central Public Library who shared a (very impressive) list of marketing events they hold, including;
  • Student Fashion shows
  • Psychic nights
  • Speed dating
  • Laughing matters - empowers young people, builds skills
  • Vibe - market to ethnic communities
  • Poetry & pints
Nicola then addressed the question 'How do they do it (on no money at all)!
A lot of their events are made possible through working with partners. They are always upfront with their partners that although there is no funding available, they can offer;
  • promotion of their business
  • to raise their profile in the community
  • access to potential customers
Working with outside partners can also help to alleviate the workload, and in some cases they may take on the bulk of the organisational work. Members of the marketing team tend to fit it in around their regular work, so having that kind of help can be vital to the success of an event.


They also rely heavily on electronic promotion, not just their websiteblog, Facebook and Twitter accounts, but also listings on 'What's on' websites and places like Gumtree.

'The best marketing tool we have are our staff'
Information packs are provided for all staff so that they are all fully briefed on what's happening and can pass that information on to the public. Although many of the events tend to happen at the Central site the branch libraries can also get involved by promoting the events, organising book displays that tie-in etc.

The final presentation was from Jane Purdie about the resources available to us on the librarywales.org site. Even though I had heard of the site before, I had no idea there was so much on there.

Library staff in Wales can log into the toolkit section of the site which includes;
  • Reports - such as the Library Innovation Project of 2006/07 that looked at applying retail techniques in libraries
  • Details of winning entries for the Marketing Innovations Awards which can be used as inspiration
  • Presentations that can be used in training sessions
  • Photo bank - over 500 photos cleared for consent for library promotional activities until 2016
  • Story bank - testimonials from library users that can be used in promotional material
  • Advertising templates in a range of formats (poster, banner, leaflet) for lots of different events, all free to download
It was a really impressive list!

The day finished with a tour of the ATRiuM library, famous for its very long loans desk! Presentations from the day can be seen on the CLIC website here.

Sunday, 27 May 2012

Thing 4 - current awareness



This post primarily focuses on Twitter, inspired in part by a number of conversations I've had lately. I’ve only been using it for about a year (I joined as part of Thing 4 last year) but I thought I would share my experience of using it so far, which may be helpful to people getting started.

Like a lot of people I had a perception of Twitter, as something mainly used by celebrities and people tweeting about what they had for breakfast, so I wasn't that interested in it.

But really I couldn’t have been more wrong, as was pointed out in a recent event we held on Social Media “Twitter is what you make of it”. I tend to use it for work, 90% of the people or organisations I follow are in the museum or library sector. Most of those people tend to tweet a mixture of personal and professional (the ‘profersonal’ approach). They share links to blogs and articles, recommend tools and resources, report from conferences and discuss issues in the profession.

There is a bit of personal thrown in there too, so they come across as real humans rather than crazed, workaholic robots, but primarily I use Twitter as an information resource, and to create and strengthen links with others in the library sector.

Whenever I talk to people about using Twitter there seem to be three main questions/problems that arise; “how do you know who to follow”; “I’m not sure I have anything to say”; and “how do you fit it all in/keep on top of it?”.

So here's how I tackled those areas.

Who to follow;

It can be difficult to know who to follow, thankfully you can usually check out a person's profile first, looking at their tweets can help you decide (plus you can always ‘unfollow’ if you change your mind!).

As I joined as part of CPD23, I of course followed @CPD23 and some of the contributors such as @Girlinthe or @Annie_Bob

I also followed organisations and institutions like @CILIPinfo (plus the CILIP sub groups @CILIPRareBooks  and @CILIPCIG); @AmgueddfaCymru@NLWales@HVCats@LISNPN; @LibraryCamp and of course @CLICLibraries!

There were a number of ‘uberlibrarians’ I thought worth following, as you can count on them to draw your attention to useful blogs and online tools. People such as @Philbradley; @theREALwikiman (author of the Library Marketing Toolkit); @librarianbyday (responsible for the Library Day in the Life project) and  @bethanar (author of the LIS New Professionals Toolkit), they are of course many more, but I can't list everyone!

I also created a network of local librarians; including the CILIP Wales officer @Minimorticia, and a Cardiff list featuring @Darklecat; @helbader; @Ceridwen339; @Gemma_DS; @alisonharvey_; @MathomHouser; @glambuslib; @glamlaflib to name but a few!

Also look out for #ff (Follow Fridays) when people tweet their 'follow' recommendations.

What to tweet

I had no idea what to say for my first tweets and 'lurked' for a while, until I had the courage to say something. Another option is to start by retweeting things that are of interest to you.

Alternatively you could take part in a scheduled conversation, such as @uklibchat (Tuesdays 6.30-8.30pm GMT). The agenda is always on their blog in advance, giving you a chance to see the questions and start composing your replies. All replies need to contain the hashtag #uklibchat, meaning they can be grouped together and afterwards a summary of the discussions is posted. It’s a really great way to start taking part in conversations on Twitter, without the pressure of trying to compose tweets off the top of your head.


Or there are the chartership chats for people doing (or thinking of doing) chartership, or those already chartered who would like to give advice and support to others. Chartership chats happen on Twitter on Thursdays and are organised by Jo Alcock (@joeyanne) using the #chartership hashtag.

How to avoid becoming overwhelmed with tweets

This can be a tricky one. I'm lucky that I can access Twitter on my phone, as it means I can check it when I'm waiting for the bus or while I'm watching TV. I often save hashtags as columns, allowing me to see any tweets containing that hashtag, which can be very helpful if you are following a conference.

You can also divide up the people you follow in to lists, and just view what people from a particular list are tweeting. That way if you are a bit pressed for time you can pick and choose what type of tweets you want to look at that day, for example I might choose only to look at tweets from my list of CLIC librarians one day, and tweets from people about their #cpd23 progress the next.

Another good tip is to save things and come back to them. If tweets contain links to interesting blog posts or online articles, but I don't have time to read them immediately, I'll often bookmark them on my phone. Jen Gallagher (@medievaljenga) recommends using Pocket, and Evernote is another handy alternative, and you can log in to your account on any PC to view what you've saved.

I think the main thing though is not to worry to much about it. It's impossible to catch everything, and if something is really important/useful it will be retweeted so much that you'll catch it eventually. A lot of people archive tweets, or use Storify, meaning even if you're not aware of the conversation initially, you can still catch what was said at a later date.

Wow this post contains a lot of hyper links!

Thursday, 24 May 2012

Cocktails in Cardiff (CPD23 meet up)

Last week the CLIC (Cardiff Libraries in Co-operation) staff development group organised a meet up for library staff in Cardiff who were thinking about doing, or had started, CPD23. I'd done the course last year, and one of the best things I got out of it was meeting other participants in my area, first through Twitter, and then at the face-to-face meet ups for Thing 7. Meeting up can really help if you find yourself struggling with any aspects of the course, and you'd be surprised how often other people tend to have exactly the same concerns as you.

Photo courtesy of Squirrel Library
Karen talks a little on her blog (dark-side-of-the-catalogue) about the time management concerns that a lot of people had. I really liked the suggestion of banding together with colleagues, maybe for an hour after work each week, to work through the 'things' and spur each other on!

We had a lot of people attending who had started the course last year, but not come to the end yet. Some of them were feeling a bit guilty that they hadn't finished, but I think as more people admitted that they hadn't finished either it was quite reassuring. The best thing about online courses is that you can work at your own pace, but if you don't know many other people taking part you can end up with the misconception that everyone else is way ahead of you. Meet ups can be very helpful to show that often the other participants are actually in the same position as you.

Photo courtesy of @SiobhanWGLib
A few people expressed their nervousness at blogging, and the feeling that they never know what to say. I could definitely sympathise with that, I had never blogged before taking part last year, and I'm not much of a writer, I think my early posts reflected that. The best advice I could think of for overcoming that issue is to take a look at what other people are writing, they're often not blogging all that much either. I think once you make a start and get over that mental hurdle of 'what to write' it does become easier. Like anything, the more you practice the more comfortable you will feel about it.

Another concern that was raised focused on Twitter, and as we look at Twitter for Thing 4 I thought I might talk about it in a little more depth then.

It was a great night, the 2-4-1 cocktails were an unexpected bonus (I hadn't known about them when I booked it!) and I'm hopefully it will be the first of many such events.

Wednesday, 9 May 2012

Cardiff CPD23 meet-up

With the CPD23 course running again this summer, CLIC has decided to organise an informal meet-up for anyone starting the course or thinking about taking part, based in the south Wales area (or close by). Although CPD meet-ups are often organised as part of Thing 7 (see the Cardiff #yurtup), we thought it might be nice for people to get to know each other prior to then.

Barocco in Wharton Street, Cardiff
 It will take place in the upstairs section of Barocco in Cardiff city centre from 6pm-9pm on Wednesday 16th May. A number of CLIC members who took part in the course last year will be on hand to talk about their experiences and offer tips and advice on any aspects of the course. You can check out a presentation made by Karen Pierce on her CPD23 experiences at a recent CLIC event. Parking is available not too far from the bar (click the link to see a map of nearby car parks), and Barocco does really nice food!


You can pop in at any time, it's an informal event, more a chance to have a chat than anything else, and if you need any more information you can contact me via this blog or my Twitter account @KrisWJ

Hope to see you there!

Friday, 10 February 2012

Library Day in the Life #8, part 3

It seems like Friday has come around very quickly!  Today will be a very busy day, to celebrate National Libraries Day, CLIC (Cardiff Libraries in Co-operation) have organised a series of tours of Cardiff libraries for library staff.  We have two planned for today, one in the morning, and the other in the afternoon, plus both myself and the other library assistant will be heading off to attend tours of our own.

The day starts with an all staff briefing first thing in the morning to introduce the new exhibition, The Queen: Art and Image, opening to the public on Saturday.  These briefings are a really great opportunity to hear about what went into the planning of an exhibition and to get a chance to look around it before the building opens.

After the briefing we race back up to the library to start getting everything ready before the first tour arrives at 10.30am.  We put out on display a number of items from our locked cases that the visitors will be able to handle, including a 15th century incunabula, a copy of Pliny's Natural History!

Museum scrapbooks from the early 20th century

I'm a little nervous about the first tour, as I will be leading it for the first time.  Normally the head librarian is responsible for all the tours, but he decided to give me and the other library assistant the chance to do the morning one.  I think everything goes ok, I don't forget anything too important or get too tongue-tied, and everyone seems to enjoy it.  They weren't however, quite prepared for just how much walking was involved as we showed them around all the many departmental libraries we have scattered throughout the building.  Thankfully, no-one got lost in the labyrinth maze of the basement corridors!

Doing the introduction to my tour

There's time for a quick break for lunch, and a trip across to the art department to drop off some new books and see if they have anything for me to collect.  The art staff are often sent free copies of books and exhibition catalogues, or they pick them up on their travels, and they usually donate them to the library.  We have a shelf in their department where they leave books for us to collect and catalogue, today there is only one, a V&A publication on Jingdezhen porcelain.

The second tour of the day is conducted by the head librarian, but I have to duck out early in order to make it up to Cardiff University's SCOLAR (special collections and archives) department for my guided tour.  When I arrive at SCOLAR, I get the opportunity to check out the latest exhibition they have put on in the foyer.  A selection of students were each given a display case to exhibit items from the special collections that illustrate their chosen theme.  It was a wonderful example of how you could showcase your 'treasures' in different ways, and the various ways books could be interpreted depending on how they were grouped together. 

Also out in the foyer is Cardiff University's Turning the Pages kiosk, a massive thing which must be incredibly difficult to move, on it students can view ten items from the collections that have been digitised.  Going through to the main area, I see a few researchers hard at work in the reading room, before we duck in to the closed stacks to see shelf upon shelf of books and archival material that staff are working through. 


Items from the Cardiff Rare Books collection at SCOLAR, Cardiff University

The largest project that the SCOLAR team are working on is the collection of over 14,000 items that make up the Cardiff Rare Books collection.  The collection was acquired back in 2010, and although work began on cataloguing it immediately, only a fraction of it's potential as a research tool has been explored yet.  The collection includes many rare and unique items, including 175 incunabula (pre-1501 printed books), Shakespearean material and a wide selection of private press material.  I spent most of my visit oohing and aahing at all the amazing books, and feeling very jealous of what an amazing experience cataloguing that collection must be!

Saturday, 4 February 2012

Library Day in the Life #8, part 2

The second of my Library Day in the Life days begins with a meeting of the CLIC (Cardiff Libraries in Co-operation) Staff Development Group at one of the Cardiff University buildings.  Although I've been involved with CLIC for a while I've only just joined the Staff Development Group, and this is the first meeting I've attended.  We discuss the upcoming library tours that have been arranged to celebrate National Libraries Day, and the next scheduled CLIC event focusing on marketing.



I don't get back to the office till late afternoon to discover that the printer wasn’t working, and we had to wait for an engineer to come out and fix it.  This creates a bit of a nightmare as we need to print out all our library leaflets and drop them off for tomorrows display.  Thankfully we managed to find someone in another department willing to do the printing for us.

Before I head off to lunch I deal with a query from a member of staff who wanted me to perform a search for a book title on our catalogue.  We are currently waiting for an upgrade to our system, until it is completed user searching is not as accurate as we would like, so staff often ask us to search on their behalf.

The leaflet designed to promote the library,
the Welsh translation is on the reverse

After lunch we pop across to the Welsh Assembly Government building to drop off a poster and the leaflets for the National Libraries Day display.

When I return I discuss with my boss some of the items we will put out on display for the library tours the next day and work on what I am going to say in my introduction. I also email everyone attending the tours to confirm the arrangements for when they arrive.  Finally, I email any staff whose work areas the tours will be passing through so that they are not suddenly surprised to see a load of visitors outside their offices.

I head home feeling that somehow the day has flown past before I had enough time to get everything done.

Sunday, 29 January 2012

CLIC Social Media Event: CPD23: Learning about tools for professional development

The final presentation was by Karen Pierce (@Darklecat) on CPD23, also known as 23 Things for Professional Development, and she also used a Prezi.


She started by introducing the course and the benefits that taking part in it could provide.  She stressed that as it was an online course, which you work through independently, everyone goes at their own pace.
23 Things for Professional Development, also known as cpd23, is a self-directed, self-paced, inclusive, practical and free online programme open to librarians and information professionals at all stages of their career, in any type of role, any sector, and from any part of the world.  It encourages information professionals to explore and discover social media 'Things', including Twitter, RSS feeds and file-sharing, as well as other 'traditional' CPD routes, such as gaining qualifications, presenting skills and getting published.  Participants will be asked to assess how each Thing can assist them in their professional development, and then to blog about each Thing and share their thoughts, views and expertise.  The programme is completely informal and no prior knowledge or experience is expected or assumed.
It was advertised to start in June 2011 and run throughout the summer, ending in October/November, but as it was an independent course new people could enroll at any point during the course.  At one point there were over 787 people taking part.

In order to take part students had to set up their own blogs (or use an existing one) to record their progress.  Karen said she decided to go with Wordpress rather than the recommended Blogger to set up her's as it seemed a little more user-friendly.  One of the most enjoyable aspects of taking part in CPD23 was checking other people’s blogs.  Because there were so many participants Karen's method of deciding which to look at was to narrow it down to other cataloguers, people based in Wales or any with intriguing blog titles.

Some of Karen's highlights from the course included;
Thing 3 (which Emma also mentioned in her talk) which looked at branding (sounded off putting, but once you looked in to it actually made sense) and particularly the interconnectivity of all your online profiles.  It lead her to decide to choose an avatar picture of a woman reading that she'd seen on a Greek vase as it linked her library life to her previous role as an ancient historian.
Thing 4 which introduced Twitter, Karen mentioned finding Twitter very scary to begin with, but as she joined with loads of other CPD23 newbies that helped, and she found herself learning a lot about cake, knitting and kittens!

“Twitter is what you make of it”
Primarily she follows library people and library conferences, and has found it very useful for networking, as was demonstrated when part way through the course a CPD23 real life meet up took place at Milgis in Cardiff and led to its own hashtag #yurtup and some yurt up envy happening on Twitter.
Karen giving her presentation
Karen also pointed out that CPD23 is not just about new media but also about working on your continuing professional development in a number of areas.

As part of her presentation Karen discussed some of the pros and cons of taking part in the course;
Cons
Time - the biggest issue is finding time to fit it in around work/life, particularly during busy periods, so it's easy to slip behind
Lack of interest in some aspects – either because not all the 'things' were really applicable to her role as a cataloguer or because she was already happier using alternatives versions
Too much info - there were so many blogs and tweets to read, so much information to absorb about the 'things' that it was a bit of an overload
Pros
Setting up a blog and Twitter account
Making new contacts and networks
Gaining practice in reflective writing
Updating knowledge in a number of different areas
The encouragement you receive from others doing the course
Karen rounded up by listing her CPD23 goals for the future as;
-Maintaining her blog
-Going back over some of the 'things'
-Continuing her professional development

She ended by telling everyone that the CPD23 course was likely to run again in the New Year, and encouraged anyone who hadn't tried it before to 'have a go'.

CLIC Social Media Event: Cardiff University Virtual Librarian Service

The next presentation was from Andrew Blackmore, introducing the Cardiff University 'Ask a Librarian' service.

The service is open Monday – Friday, 9.00-5.00, and is staffed on a semi voluntary basis.  It allows students to participate in live webchats with members of library staff to answer any queries they have.  It is also possible for links to urls and file attachments to be sent through the system, and students have the option to email a transcript of the conversation to themselves for future reference.  Likewise staff are also able to keep conversation transcripts, and reading through each others has been a useful learning tool.  Staff also have the possibility to chat to each other through the system, and transfer calls if they feel they are not the best qualified to deal with a particular query.

“Librarians are heroes”
It had a soft launch back in September 2010, and results have shown it to be very promising.  99.1% of students queried found the service either useful or helpful, and if service wasn’t there 11% said would give up on their query.  They have even found they've been getting queries from students actually sitting in the library!

So far the feedback has primarily asked for longer hours and the service to be available over the weekend.  Goals for the future include, formalising the staffing arrangements and possibly extending the service hours.  Although they currently can only guaranteed availability 9.00-5.00, Monday – Friday, they do try to do extra if there is someone available.

Andrew then did a live Ask a Librarian demo for us, and everyone was very impressed with how quick the response time was!

He finished up his presentation by encouraging anyone interested in adding the service to their own library, that it was not too expensive to buy and that the code is very easy to embed.

CLIC Social Media Event: Cardiff Public Library blog and use of Twitter

"Fear and loathing on the trail to Web 2.0"
Rob Boddy's look at Cardiff Public Libraries use of social media, with an interactive component!

Rob started by giving us a little background into how Cardiff Public Libraries started getting involved in social media.  Which basically seemed to be that Swansea Public Libraries were using it and Cardiff decided to join (and beat) them!
"A public library always wants more users"
Social media was seen as a good way to connect with the users.

What did you tell them Rob? - “This social media lark is a Good Thing”
After going on a social media course, and discovering that all the tools to create a blog were freely available on the web and very straightforward to use, they decided to push ahead.
What happened next Rob?
They set up a dummy blog and Twitter account.  Institutional blogs can be quite middle of the road and lack personality, so they wanted to try and inject more humanity into theirs.  It was decided to be non-traditional, keep things informal, lively and amusing so as to create more of an identity.

Cardiff Council were very supportive of the idea, as they had been championing using social media for some time.  But they were also nervous about them going “rogue”, so they had to agree to abide by the social media policy and branding policy.


The Page 35 blog is used to discuss "books, libraries and related silliness".  It also includes a Twitter feed and a Shelfari virtual bookshelf.  Posts cover topics ranging from; linking films to books, book related furniture, and the very popular Dewey charades.

“Twitter is easy but full of strangeness”
They use their Twitter account (@cdflibraries) for advertising events and emergency information, such as library closures, and informing users of new stock and new services.  Not always easy in just 140 characters!  They also use it for answering queries, and “almost anything else not illegal”, they currently have approximately 700 followers.

Rob's Twitter nestkeeping strategies include;
-It is always on in background
-Check hourly for mentions and once a day do an advanced search
-Direct message all new followers a welcome, only people though, not organisations
"Web 2.0 blues – why so sad Rob?"
Some of the limits that Rob pointed out were;
The numbers – only 11% of  the UK population are on Twitter
Capacity – it can be very time consuming

“The guilt, the guilt, the terrible, terrible guilt”
Should I really be doing this?
Is it really part of my job?

Rob ended by pointing out that Cardiff Public Libraries social media involvement has been successful and can be seen as a worthwhile endeavour.

CLIC Social Media Event: How Cardiff University are managing their social media presence

Matt  Harvey discussed the number of ways Cardiff University Library Service were using social media with a very swish Prezi that you can see here.  

Cardiff University has a number of different online presences both internal (VLE, Portal) and external (web, blog, Twitter, Facebook).  Some of the Library's external sources include;
Web pages
Ask a librarian live
Library blog
Training videos on YouTube
Twitter
Facebook


The Library Technology Group was set up to look at new technologies and how they can be used by the library.  That lead to setting up the Social Media Group, which is made up not just of library staff, but is inter-departmental.  As part of that the Editorial Group sorts the day to day social media stuff, such as liaising with site managers and bloggers.


The core audience for their online activities are the students, but the general public, NHS users, alumni, distance and life long learners also benefit.


Although each library branch already had its own Twitter account, they decided there was also a need for a general one too.  When setting up that account there was a lot of discussion about what type of avatar to use, they decided to go with a professional picture, rather than using text or a logo.

The kinds of things @cardiffunilib tends to tweet about include;
Opening hours
Changes and disruptions to services
Promoting services
Emergency announcements, such as bad weather
Promoting information literacy and skills
Some external news, limited to what's relevant to the students

Specific information tends to be the domain of the various departmental social media tools, and staff notices are disseminated through the staff intranet and Portal.
@cardiffunilib has also created Twitter lists that it feels will be useful to their followers. Some of these lists include;
-Cardiff University departmental libraries
-Cardiff University schools and admin departments
-Bodies like UCAS, e-resources suppliers, funding bodies
-Cardiff Central Library, National Museum Wales, Chapter Arts Centre

They tend not to follow the accounts of students, as it might be considered invasive.  And although they follow the accounts of the various departmental libraries, they don't follow the individual librarians.


They also use Twitter as a form of two way communication with the students and to gain feedback, for example using the #yousaidwedid hashtag.

They have only recently started to use Facebook; they've set up their own Facebook page and are able to use it to organise events which students can RSVP to.

Finally, Matt ended by pointing out that all this activity on social media sites can be a good way to record things that the library is involved in.

CLIC Social Media Event: Using social media at Glamorgan Business School

"How I use social media for networking, current awareness and marketing: supporting staff and students in Glamorgan Business School"

The second of the 30 minute presentations was from Emma Harrison (@glambuslib) about how social media helps her connect with and meet the needs of students at Glamorgan Business School, and included a live Twitter feed (very brave, it is usually during presentations that technology decides to no longer cooperate)

She started with an introduction in to using Twitter for professional reasons.  She pointed out that Twitter helped her with her new job (she's been in the role 15 months) filling in gaps in her knowledge and boosting current awareness.  This was well illustrated as tweets started popping up in her timeline reporting the result of the #savelibraries High Court Appeal.



“What you get out of twitter is who you follow"
She described how she follows over 1,000 people on Twitter, including, librarians, news sites and staff and students at the University of Glamorgan.  As well as creating personal lists, such as a Welsh librarians list and one featuring members of the Business Librarians Association, she also created lists relevant to the subjects taught in Glamorgan Business School, such as marketing or management.

Emma recommends Twitter as a great way to share what you are doing as well as to keep up with what others are doing.
Whilst doing the CPD23 course (discussed later by Karen) she began to think of how she was coming across on Twitter. Her decision was to try to keep it professional and related to business, but also to show she is a human being.  This included looking at the language she used and the style, no text speak, staying professional, and not swearing.  The photo used for her Twitter avatar was taken by a professional photographer (all the librarians at Glamorgan had them done) and is used consistently in any promotional material produced by the University.

She decided to her username would be @glambuslib rather than something more personal so that if she moves on her replacement can keep the account.  This provides consistency for the students.
Emma also discussed how Twitter can be used to help create feelings of community, for example the #latenightlibrarian hashtag is used by librarians working on late night shifts when talking to each other.

She then went on to discuss the other social media tools she uses for work, including;
LinkedIn
Netvibes
Blog


She also pointed out that although she has a Facebook account she prefers to keep that solely for personal use.

She has a Twitter feed on her LinkedIn account as it makes it seem like she's busier on it than she actually is.
She can use LinkedIn to connect with staff not on Twitter about what she's been doing for the Business School. 

“Reaching far more staff than if sitting in the library waiting for them to ask questions”
The blog allows Emma to post information, rather than emailing it all to staff , instead she can just email them a link to the relevant post and if they are interested they can click the link to learn more but if not just delete it, which saves having to read through long emails that are not of interest.  The blog can also be used as a knowledge bank.  It's a great time saver, for example in dealing with repeat queries, it's possible to send a link to a previous blog post rather than have to write it out again.  Her Twitter feed is also linked to the blog.

Net vibes is used as a repository for subject guides for students with links to resources and information.  They are subject specific, for example, HR management.  They retain the consistency of design, used in other social media tools, professional picture etc. with links to Twitter feed and blog.  Emma uses lists to createTwitter feeds that are subject specific.

She believes that all these social media tools can help with breaking out of the echo chamber.
"Librarians suffer from people not really knowing what we do – using stuff like this (social media) can show what we do".

It can also be helpful to share and connect with the library community, you can compare and share best practice etc

Some of the questions that came up were concerns about having to follow loads of people but Emma pointed out that you don’t have to follow all the ‘list’ people.

The other main concern was how to find the time to fit in all the social media activity.  Emma pointed out that Twitter activity didn't take very long.  It is true that setting everything up can take a while, but once it is up and running it tends to take care of itself.

CLIC Social Media event: Using social media for personal and professional development

Mandy Powell (@Minimorticia) kicked things off with a presentation on how she uses social media for personal and professional development. 


She began by introducing herself and what her role as the Policy Officer for CILIP Cymru Wales tends to involve.  She also mentioned that their next conference will be held in Cardiff in May 2012!
 
 
Mandy discussed some of the ways using Twitter helps her, such as allowing her to;
Connect with the wider community
Keep up to date quickly, with no need to wait for write ups of news stories
Contribute to the debate, such as the #savelibraries campaign
Add other peoples conferences notes to her own
Interact remotely and ask questions

“a conference is not a conference without a hashtag”
Other advantages to Twitter that she pointed out were how much more successful for gaining comments and feedback after events it was than traditional feedback forms.  She also pointed out that Twitter helped with putting conferences together.

Hashtags that Mandy recommended checking out included;
#savelibraries
#ukpling
#mashlib
#CILIP
#cpd23
#uklibchat
#uklibcamp11
 
 
She mentioned that anyone new to using social media, and who might like to benefit from some help and advice could check out the Social Media Surgeries  who run regular free training sessions in the Roath, Adamsdown, Llandaff and Canton areas of Cardiff.
 
 
Mandy went on to talk about how Twitter can not only be used for professional development, but also can have a more direct impact on your work life.  She spoke about how useful Twitter is to show heads of departments or council members what you are doing rather than having to wait to do reports and make appointments to be seen, there is an immediacy to it.  It can also help lone workers who miss the chatter you get in an office environment.
 
 
She finished up with discussing some of the issues that need to be considered when using Twitter, such as;
Hardware, whether you will have getting access to it
How to strike that professional/personal balance
Being conscious of how you come across, not swearing etc.
Convincing the boss that it is worthwhile and not just time-wasting